- Monitoring, guides and develops the staff knowledge and responsibility
- Following up and Delegating staff for stock control and sending LTOs, LTIs, LGRNs, and all correspondences to the Head Office all kind of work inside the shop such as but not limited to; LTO, LTI, and the SOs etc.
- Monitoring insurance claim forms (right claim form, valid approval code, optometrist signature…etc.) to prevent any claim rejections.
- Observing the daily discount that should adhere to the company discount policy
- Conducting daily, weekly and monthly meetings with the team to ensure the proper communication among the staff and to make sure that all company/store objectives are well understood and applied.
- Checking and monitoring the stock including the damaged one (frame, ophthalmic lenses, CLS, etc.) and return to office according to the company’s procedures.
- Checking the stocks including the damaged items (frame, ophthalmic lenses, CLS, etc.) and makes sure that proper procedures are followed for return to head office.
- Assuring job orders are all sent to the Head Office on the right time
- Checking the store email and his/her work email and replying to all e-mails within 48 hours maximum
- Sending the weekly schedule to the Head office with all of the updates
- Assuring that sales target is reached on a daily, weekly and monthly basis
- Coordinating between the shop/staff and the Head Office
- Going the Extra Mile to ensure Customer Satisfaction and loyalty
- Holds responsibility of the human and physical assets of his branch
- Any other tasks required by the company under your expertise