JOB DESCRIPTION / ROLE
Job Description
Managing the Teller function in the branch to ensure the delivery of quality service to customers, the projection of a professional and warm image, maintenance of operational controls and continuous improvement in operational efficiency.
Key Roles & Responsibilities
Operations Management
* Ensuring transaction processing standards are met.
* Manage and recommend work-flow changes for greater efficiency.
* Ensuring that the branch gets a good audit rating
* Ensuring of good cash management
* Ensuring smooth functioning of clearing in the branch.
* Custodian of the main vault
* Custodian of safe custody items/travellers cheques/ DD`s / Cashier Orders
* Ensuring of smooth functioning and maintenance of the ATM
* Conducting maker-Checker of all back- office transactions
* Reviewer of all sundry / suspense accounts
* Advise Treasury of branch funding / borrowing position
* Interact with central bank and all banks in the U.A.E for inward / outward telex transfers and other matter related to the branch matters.
* On 24- hours call duty for ATM and branch security issues.
* Responsible for daily and fortnightly update of sig-cap
* To take additional responsibilities as and when required by the management
* Control Of Branch Keys and Combination settings & passwords that protect cash & valuable documents
Customer Service Management
* Customer retention.
* Achieving set targets in terms of service standards for customer transactions.
* Point of reference for customer disputes and problems.
Human Resource Management.
* Maintain high level motivation amongst staff
* Plan, manage and keep records for staff training and personal developments and giving feedback to BOM on staff training needs.
* Control Staff attendance and discipline
* Plan and manage staff leave programme.
* Internal staff training and day to day guidance on the job and coaching
Branch Administration
* Maintain the Branch premises
* Regular testing of branch security systems
* Maintain Branch security log
* Ensuring of staff health and safety.
* Acting as a branch security warden
* Central point of contact for dissemination of any security info to staff
* Point of contact with Other Branches, Head Office Departments, Dubai Police, and MAF Securicor.
REQUIREMENTS
Qualifications & Skills
* Should be able to read and speak fluent English / Arabic.
* Should have a pleasing personality.
* Should have a good knowledge of SCB operational processes and procedural guidelines.
* Should have a good knowledge of the Groups Policy, Standards, local regulations and legislation of the prevention of money laundering.
* Should have basic PC skills.
* Experience in risk department/ branch operation .
* Ability to work in two different shifts including Friday .
* Team Management .
Diversity & Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
ABOUT THE COMPANY
Standard Chartered Bank started in 1958 in UAE with its first branch in Sharjah. The Group’s business gradually increased in Dubai with the opening of several branches and today, Dubai is the administrative hub of the Middle East and South Asia Region. In its 43rd year, the Bank enjoys the position of having the most extensive branch network among foreign international banks in UAE with 10 branches emirate-wide.
Standard Chartered is an international bank, focused on the established and emerging markets of Asia, Africa, the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries. The three principal business groups are Global Markets, Personal Banking and Corporate and Institutional Banking.
In UAE, we are one of the leading banks, offering an extensive range of products and services for personal customers, local companies, multinational corporate and financial institutions.
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