Branch Sales Executive (Outsource)

Role: Branch Sales Executive

Location: Abu Dhabi

Role Purpose:
To source personal finance applications from the local market. Sourcing of business should be within ADIB permitted policy and procedure.

Key Accountabilities of the Role

Main Responsibilities:

• Source new to bank personal finance product to the specified target segment and achieve or exceed the assigned target.
• Prepare and maintain DSR (Daily Sales Report) for all visited customers and company visits.
• Create and maintain good relationships with all business entities/individuals where the business is sourced.
• Visit potential companies/institutions to finalize business deals within the targeted turnaround time based on ADIB policy and procedure and provide feedback to RSS.
• Maintain full awareness of product knowledge and implement it at all times.
• Deliver timely and prompt service to customers.
• Adhere to stipulated office timings, follow secrecy norms strictly, maintain data confidentiality, and be presentable.
• Submit DSR to the respective Branch Manager by end of day with complete details.
• Non-compliance with the above will be escalated.

Regular / Occasional Responsibilities:

• Prepare and review standard credit applications ensuring all information is accurate and verify authenticity of critical documents (e.g., cheque, bank statement copies, passport, Emirates ID, salary certificate) before sending to PU for processing.
• Ensure all applications submitted are error-free and rectify errors if any.
• Follow the approval process and escalate delays to BM/OSM if any.
• Execute Murabaha contracts with customers representing ADIB and prepare files as per checklist; forward card allocation for card issuance through coordinators within 24 hours of completing signing formalities with customers.
• Check PF disbursement and notify BM/OSM in case of delay at card center end.
• Maintain good rapport with inter-department peers ensuring smooth flow of business.
• Participate in activities assigned by BM/OSM/line manager during promotions.
• Initiate cross-selling of other banking products on a best-effort basis when required.
• Escalate customer complaints to supervisor level immediately if any.

Specialist Skills / Technical Knowledge Required for this Role:

• Broad knowledge of ADIB's personal finance and other RBG products and services.
• Fair knowledge of service standards, sales skills, and computer skills.
• Good knowledge of UAE banking practices, regulations, and risks.
• Thorough knowledge of all regulations issued by the Central Bank of UAE.
• General awareness of competitors in the local market.