The Business Development Executive / Manager is responsible for selling to and educating customers about Rapid Access’ product portfolio, facilities and services.

Reporting into the Sales Manager the role holder will be part of a team responsible for providing high quality and proactive business development opportunities.

Account Management:
• Actively manage and develop all customers within an agreed portfolio
• Develop and sustain a solid relationship between Rapid Access and its customers
• Deal with all customer queries quickly, efficiently and cost effectively
• Ensure customer service and customer expectations are exceeded

New Business Development:
• Identify and follow up enquiries and sales leads with new and existing customers
• Growing the given portfolio through proactive prospecting through activities such as market research, networking and lead generation
• Updating the management team on topics such as industry trends, area performance, competitor activity, lost jobs, revenue and utilisation
• Conducting customer sales visits with new and existing customers with goal of securing or retaining business


Targets:
Achieving all revenue and KPI (Key Performance Indicators) targets to include:
• Year-on-year revenue growth
• Redevelopment of dormant accounts to agreed percentage
• Retention of existing active customer base within agreed percentage



Reporting & Information Systems:
• Ensure the CRM system is routinely updated with information such as customer visits, quotes, forecasts
• Assist with production of sales activity, market and competitor analysis reports

Sales Support Activities:
• Preparing and coordinating customer proposals and quotations
• Attending company stands at exhibitions, trade shows and conferences when required
• Provide support to cash collection activities
• Assist the Hire Desk Control team with customer queries