JOB DESCRIPTION / ROLE
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role
Manage all existing and new business IT solutions to support the IKEA business strategy across all territories that fall under the Al-Futtaim Group.
Responsible for analysis, design, configuration, and support of Master Version processes and system solutions that improve business efficiency and productivity as well as support business goals. Identify and communicate business needs and translate business requirements into technical system requirements and functional specifications.
Responsible to guide & oversee the implementation various SPs & HFs and various IT tools for all the existing & new IKEA stores, 3PL warehouses, COCp, PoP, e-Commerce within the UAE, Qatar, Egypt and Oman with clearly defined business process & working methods that are in line within the IKEA concept & Al-Futtaim Group' framework and guidelines.
What you will do
SOLUTION SCOPING
- Responsible for determining which business requirements can and should be improved and how these functions are integrated into the existing or new solutions. Elicits requirements using interviews, document analysis, surveys, site visits and business process descriptions to translate business requirements into workflows that integrate with the critical software.
- Work with stakeholders to define business and systems requirements for new technology implementations.
- Develop business case justifications and cost/benefit analyses for these spending and initiatives.
- Plan, manage, and evaluate the work of the team of project responsible, system analysts, and application support personnel, ensuring the team is complying with defined service level agreements by aligning technical skills with business requirements
- Ensure appropriate IT processes, procedures, and standards are in place and followed across all 4 countries.
DIGITAL & MULTI-CHANNEL RETAILING
- Responsible for managing the implementation of all quarterly Service Packs & Hot Fixes in MV NAV, MV CRM & MV QS with no or minimal impact to the day to day business operations in all 4 countries.
- Ensure continuous improvement of MV-Microsoft Dynamics (Navision), Microsoft CRM 365, Master Version & local QlikView/Qlik Sense, Online Checkout - the IKEA IT infrastructure - ensuring all departments and functionalities are utilised to the full.
- Implement the Global-IKEA and Al-Futtaim Group' strategy through delivering the global e-Commerce & One-Web platform to support multi-channel sales, direct to customers and Promoting B2B (Business 2 Business) sales.
PRINCIPAL TOOLS & RELATION
- Responsible for working closely working with global release responsible(s) & global support team for all centralized IT tools (IXP [EDI], IRW, e-Commerce, PTAG plus, Catalogue production, IKEA Toolbox etc.) which are owned and provided by the principal to ensure effective implementation and seamless integration.
- Be the first point of contact for Inter-IKEA Retail Operation Solutions & Support Team (ROSS) across all depts. to ensure processes & solutions are aligned
- Take a leadership role in driving effective collaboration and influencing key business stakeholders and team members.
AUDIT & COMPLIANCE
- Responsible to periodically review & audit applications & database authorizations matrix, Roles & permissions and ensure compliance as per IKEA Global & Al-Futtaim Audit.
- Work/Administer various ETL activities also ensuring proper documentations/approvals are in place.
- Work with group' technical team to ensure all database' backups, Recovery plans & data are in acceptable mode.
EXPANSION & NEW PROJECTS
- Responsible for evaluating & rolling-out new solutions in new markets via various formats.
REQUIREMENTS
Required skills to be successful
- Strong strategic, analytical and tactical abilities.
- Proven ability to recognize issues and develop business solutions.
- Utilizing computer technology used for communication, data gathering , application testing and reporting.
- Good communication and interpersonal skills with an aptitude for communicating complex technical issues to both peers and non-technical co-workers.
- Customer Focus
- Individual Accountability
- Continuous Improvement
- Team player
What equips you for the role
- Experience in Retail' applications mid-management role.
- Working knowledge in Microsoft Dynamics ERP (Navision, CRM), LS-Retail & Microsoft SQL Server
- BI applications -QlikView/Sense or equivalent.
- Microsoft Nav. Certification or equivalent.
About Al-Futtaim Retail
Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer's in both regions with over 75 stores offering both fashion & food options.
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference
ABOUT THE COMPANY
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.
