POSITION DESCRIPTION

Position : Butler - Arabic Speaker
Department : Butler Service
Reports to : Butler Supervisor/Guest Relations Manager

PURPOSE OF POSITION

To provide an endlessly enchanting experience to all the in house residents through the raffles personal touch .

KEY ROLES & RESPONSIBILITIES

- Ensures all the residents receive prompt and courteous service.
- Informs Senior Butlers of matters concerning to butler operations, including upkeep of all resident rooms and reports any maintenance faults / anything abnormal, to the supervisor immediately.
- Cleans and maintains all butler areas including occupied / non-occupied rooms, pantries, stores, equipment's, perishables, stationary, etc.
- Checks the expiry dates of all perishables and practices optimum usage of recourses.
- Maintain the minibar stocks
- Liaises with Culinary and Guest Relations team and checks on a regular basis to ensure amenities, resident preferences and other such points are taken care of and carried out flawlessly.
- Maintains appearance, discipline and efficiency at all times and understands that necessary action will be taken when found lacking in any of the above.
- Ensures that consumption of resident supply is under control
- Delivers the Raffles touch by exceeding the resident's expectations and providing proactive personalized service.
- Practices up-selling of the hotel products and facilities.
- Ensure that repeat residents are met and greeted regularly and the profiles are updated.
- Attends daily briefing and notes all information about the residents and functions in the hotel
- Fully aware of Raffles Hotels & Resorts standard and Adhere to the core values of Raffles Dubai
- Fully understands the difference of guest levels (VIP)
- Provide long staying residents / Special attention residents / occasion celebrating residents with greater importance and take good care of them.
- Ensures all communication is carried clearly amongst the team Guest Relations Manager / Butler Supervisor
- Takes regular inventories of all items within the jurisdiction of butlers and informs the supervisor for any fresh stocks required
- Fully understands the difference of room categories.
- Performs related duties and special projects assigned.
- Ensures all unattended valuables and belongings inside resident rooms are noted and supervisor is informed about the same.
- Reports any lost found to the supervisor and the HK coordinator immediately and deposits the same within half an hour in the HK office.
- Maintains all reports and records as per the directives of the Senior Butler / Head Butler and respects the deadlines
- Offers various facilities and services in order to enable residents to enjoy their stay to the fullest
- Work closely with housekeeping team in maintaining the guest room and ensure all rooms / suites are tidied up after residents leave their room.
- Perform all duties with discretion, professionalism and a pleasant demeanor

Perform such functions as to include but not be limited to:

- Liaise with the Concierge, Raffles Club, and Guest Relations team in preparing a detailed stay of the guest, such as restaurant reservation wake up calls, trip information, and transportation arrangement. Etc.
- Provides prompt laundry service, shoe shine service and ensures that special preferences of all residents are taken into consideration.
- Greeting Guest and showing them to their rooms, offering refreshments, and taking care of them throughout their stay
- Provide balcony dinners and creates secret spaces for guests privacy and romance by thoughtful and caring service
- Recommend and arrange amenities for guests
- Provide a fond farewell for each guest.
- Liaise with the Guest relations team with special set up and ensuring an enchanting stay of guest celebrating occasions at Raffles

Occupational Health and Safety Responsibilities

- Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same
- Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
- Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
- Initiate action to correct a hazardous situation and notify supervisors of potential dangers
- Log security incidents and accidents in accordance with hotel requirements
- Prepare requisitions for amenities on a timely basis and to ensure Amenities are placed prior guests arrival