Call Center Agent

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JOB DESCRIPTION / ROLE

Employment: Full Time

- Respond to all inbound queries and requests from customers via email, WhatsApp, social media, website and telephone
- Convert inbound enquiries into assessments or registrations.
- Generate customer interest in the services and products by communicating all special offers, promotions, new classes, new subjects and new branches to the customers.
- Make outbound calls to leads and requests from customers via email, WhatsApp, social media, website and telephone. Respond to all queries.
- Coordinate with the Front Desk of the branches to confirm which teachers can be booked for assessments. Plan the booking of lessons.
- Contact all leads and enquiries received, for the pre-opening of new branches.
- Meet and exceed all pre-defined targets and KPIs within the set timeframes.

Salary:
AED 2,000 to 4,000 per month inclusive of fixed allowances.
Additional benefits: 4000 +commission

REQUIREMENTS

- Must have at least 2 years’ experience in the same field

Language Preference:
- Excellent English communication skills
- Must have experience in inbound and outbound calls
- Excellent sales experience over the phone

ABOUT THE COMPANY

PARKER CONNECT is the fastest growing Management Consultancy in the Middle East. We provide world class services such as Executive Search and Consultancy through our centrally located office in Dubai, United Arab Emirates. Ever since starting operations, the organization has witnessed rapid growth purely achieved through firm business relations and quality service delivery. Our market knowledge in the region put together with quality consultants and excellent infrastructure has enabled us to build a strong portfolio of clients which include MNC’s and local firms.

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