Call Center Agent

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JOB DESCRIPTION / ROLE

Employment: Full Time

Call Center Agent


- Answers incoming calls.

- Directs call to guest rooms, staff, or departments through the switchboard or system.

- Places outgoing calls.

- Receives guest messages and deliver the same to the guest.

- Logs all wake-up call requests and performs wake-up call services.

- Provides information about hotel services to guests.

- Understand the telephone operator board or switchboard operations.

- Provides paging services for hotel guests and employees.

- Knows what action to take when an emergency call is required.

- Monitors automated systems including fire alarms and telephone equipment when engineering and maintenance department is closed.

- Assists in reporting telephone equipment or service complaints and problems.

- Following telephone etiquette (! Must read).
- Trains or assists wit training new telephone operators in performance of job duties.

- To be fully aware of and adhere of health and safety, fire and bomb threat procedures.

- Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well.

REQUIREMENTS

- Must be polite and courteous while answering the phone.

- Open and close telephone functionality on the hotel front office software.

- Keep records of calls placed and received by all departments and recording the call charges.

- Setup conference call in different locations and time zones.

- Update directory information on the front office software.

- Provide relay service for hearing-impaired guests.

- Provides a paging service for hotel guests and employees. Process guest wake-up calls.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

ABOUT THE COMPANY

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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