Our client, a newly set up online property company, is urgently looking to hire a number of Call Center Agents/ Customer Service Representatives (Arabic Speakers) who will be based in Dubai. In this role, the person is expected to work 6 days in a week, 9 hours per day, on a shifting schedule with 1 day off. In this role, the job holder is expected to perform the following tasks:

• Handle a range of queries related to App use, property viewings, lease negotiations, contract delivery and customer feedback and complaints.
• Provide high quality frontline customer experience and project a professional company image by providing accurate and timely support through whatsapp chat, email and phone call.
• Resolve enquires within specified SLAs, escalating where appropriate and partnering with other departments to ensure an excellent end-to-end experience.
• Take ownership of customer experience by understanding customer’s perspective & provide efficient issue resolution.
• Guiding customers on products and services, ensuring customers are aware of latest information and encouraging customer to use mobile application to its optimum best
• Accurately record details of customer interactions on provided tools and software to provide support to product design team from time to time, for testing of upgrades or new products.
• Upsell any products offered by the Company