JOB DESCRIPTION / ROLE
• Receives inbound calls to place orders, inquiries, and complaints.
• Makes outbound calls as per assigned Tell-sell route
• Communicates to sales, CDE department and back-office, regarding customers’ requests, concerns, complaints, etc.
• Manages EDI orders.
• Makes “Happy” calls (UAE) on a random basis to check customers satisfaction, regarding different issues.
• Prepares and sedans out related reports to sales and back-office departments – periodic and ad hoc.
• Manages the WhatsApp Home delivery number’ orders placed
REQUIREMENTS
• Strong Communication Skills as he/she will be communicating and coordinating with other agents in the team to complete the tasks.
• Team Player to aid in completing work that has been allotted to the individual agents and aligning with all other departments (IT, Finance and Delivery Team)
• Excellent listening Skills
• Computer Literate – (SAP, Excel)
• Inclusive and Agile
• Fresh Graduates with no experience are welcomed
ABOUT THE COMPANY
The Coca-Cola Company (TCCC) is the world's largest beverage company, refreshing consumers around the world for over 137 years. Our unrivaled portfolio includes more than 500 sparkling and still brands and more than 3,800 beverage choices, with iconic brands such as Coca-Cola, Sprite, Fanta, Costa Coffee, Monster, Powerade, Minute Maid, Nutri Boost, and Schweppes.
The Coca-Cola Bottling Investments Group (BIG) is TCCC’s global bottling arm whose operations are primarily focused on markets in Asia and the Middle East, covering 13 countries with 45 plants and over 38,000 employees, serving 1.8 billion consumers. BIG has evolved over the years and the future is exciting — it is currently regarded as a world-class bottler and a role model for system alignment, with many years of experience winning in the market and developing talent and innovations in the countries where it operates.
The Gulf Coca-Cola Beverages (GCCB) is a bottling company of The Coca-Cola Company and the Gulf Cooperation Council (GCC) region. The joint venture operates in four (4) countries namely, Bahrain, Oman, Qatar, and the United Arab Emirates (UAE). The company produces and distributes a variety of non-alcoholic beverages under the Coca-Cola brand in the Gulf region. It is a place where you can make a positive mark on the world. Whether through our sustainability initiatives, human rights work, or the ripple economic impact each person creates by simply doing their job well, there are endless opportunities to build shareholder value and make an impactful contribution to many communities.
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