JOB DESCRIPTION / ROLE
We are seeking a dynamic and experienced Call Center Manager (European Nationality) to lead our customer service operations in Dubai. This role is pivotal in ensuring exceptional customer experiences, managing a high-performing team, and driving operational excellence within our parking management services.
Responsibilities:
- Lead, manage, and motivate the call center team to achieve service excellence and performance targets.
- Develop and implement effective call center policies, procedures, and best practices tailored to the parking management industry.
- Monitor key performance indicators (KPIs) to ensure high-quality customer service and continuous improvement.
- Handle complex customer inquiries and resolve escalated issues promptly and professionally.
- Collaborate with other departments to align customer service strategies with overall business goals.
- Recruit, train, and develop call center staff to build a competent and customer-focused team.
- Manage call center budget and resources efficiently to maximize operational productivity.
- Ensure compliance with local regulations and company standards in all call center activities.
Requirements:
- European nationality as a requirement for the position.- Proven experience as a Call Center Manager or similar leadership role, preferably within the parking management or related customer service industry.
- Strong leadership skills with the ability to inspire and manage diverse teams.
- Excellent communication and interpersonal skills with fluency in English
- Proficiency in call center software, CRM systems, and performance metrics analysis.
- Ability to work in a fast-paced environment and handle multiple priorities effectively.
- Strong problem-solving skills and a customer-centric approach.
- Willingness to relocate or currently based in UAE-Dubai.
Salary:
AED
20,000
per month inclusive of fixed allowances.
Additional benefits: As per UAE Labour Law
ABOUT THE COMPANY
Valtrans Transportation Systems and Services has been meeting the need for innovative and efficient transportation services solutions since 2003. We are the first company in the Gulf region to integrate network transportation solutions with hospitality.
Through a combination of clear-cut approaches and sophisticated technology, we deliver exceptional services to our clients, putting customer service at the forefront of everything we do, which sets us apart from our competitors, enabling the rapid growth of our company.
Our client list continues to grow, and includes international airports, malls, private hotels and some of the most prestigious hotels in the United Arab Emirates. Our core aim is to deliver the best and most reliable transportation systems to keep our customers’ organisations running smoothly and efficiently.
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