JOB DESCRIPTION / ROLE
Position Title: Call Center Representative
Employment Type: Full time
Salary: up to 4.5K AED all-inclusive depending on the experience and qualifications, plus premium medical insurance and annual flight ticket
Job Location: Dubai, UAE
About the Client:
A well-known international business process outsourcing company.
Job Description:
- Provide prompt, reliable, and accurate information to customers
- Ensure contact resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction
- Log all interactions via Contact Management System
- Recognize and adjust support approach to accommodate all levels of customer’s experience
- Escalate issues to the appropriate department according to Procedure
REQUIREMENTS
- Open to Sri Lankan national
- 40 years old and below
- Fluency in English and Sinhala is a must
- Candidates must be currently in the UAE and interested in a work from home set up
- Immediate joiners will be prioritized
ABOUT THE COMPANY
RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.
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