JOB DESCRIPTION / ROLE
Reporting to Car Services Manager in running the overall operations and profitability of the Center in the most efficient and effective manner. Handle a team of Car washers and provide highest level of customer service.
• Lead overall vehicle flow and production in car wash operation.
• Assist bottom line through efficient operations and cost controls.
• Serve as the first point of customer escalation for service-related issues, and works to reconcile customer complaints. Provide customer confidence through courtesy and name recognition.
• Perform along with the team physical appearance of site, equipment maintenance, and utility consumption at the optimal.
• Manage all inventories including chemicals, supplies, uniforms, and retail items.
• Ensure safety and car wash compliance with all government standards.
• Responsible for creating a safe environment for customers and employees.
• Provide ongoing supervision, feedback, coaching and corrective action to employees through verbal and written feedback and performance monitoring as needed to maintain standards and improve performance.
• Perform Ad-Hoc duties as assigned by management.
ABOUT THE COMPANY
Mubarak & Brothers Investments (MBI) is a major investment company with interests in diverse industry verticals such as Real Estate, Retail, F&B, Education, and Engineering services. It was founded by H.E Saeed Abdul Jalil Al Fahim, Honorary Chairman of Al Fahim Group, which is the highly reputable Abu Dhabi based group of companies. As well as this he was also Vice President of Abu Dhabi Chamber of Commerce, and seeks to leverage the group’s extensive industry-specific know-how to develop and augment other enterprises, that will contribute to the development of the emirate of Abu Dhabi and the UAE at large.
MBI was established in 2003 and it’s a holding group specializing in Real Estate, Retail, Services, Design, Project Management and Financial Investments which are in line with the vision of Abu Dhabi (2030) and the UAE on an international scale.
MBI is a leading corporate citizen embedded organization, with the core principles of integrity, transparency, and prioritizing the interests of the community that it aims to serve.
We have built a reputation over the last few years as leaders in Real-Estate and Retail Industry in Abu Dhabi, and have achieved success in growing our business and cultivating additional businesses under the umbrella of MBI.