Cargo Agent

About us:

The IIQAF Group of Companies is a global leader in providing services in the hospitality, information technology, tourism, insurance, education, manpower supply, and health care industries. Established in 1986, the company has grown to become a major player in the international market with operations in the UK, Canada, Singapore, and GCC.

Role overview:

We are seeking a dedicated and detail-oriented cargo agent to join our dynamic team in the leisure travel and tourism industry. As a cargo agent, you will play a crucial role in ensuring the efficient handling, transportation, and delivery of various cargo materials. This position requires excellent organizational skills, attention to detail, and a commitment to exceptional customer service. You will collaborate with various stakeholders including airlines, freight forwarders, and customs officials to facilitate the smooth movement of goods both domestically and internationally.

Responsibilities:

• Process cargo bookings and prepare shipping documentation including air waybills, customs forms, and invoices.
• Coordinate with airlines, freight forwarders, and ground handling agents to schedule shipments and track cargo movement.
• Inspect cargo for compliance with safety and security regulations including hazardous materials handling.
• Communicate proactively with customers regarding shipment status, delays, or issues.
• Manage cargo storage and warehouse operations to ensure proper handling and inventory control.
• Resolve discrepancies and claims related to damaged or lost cargo.
• Maintain up-to-date knowledge of industry regulations, tariffs, and documentation requirements.
• Support continuous process improvements to enhance cargo handling efficiency and customer satisfaction.

Requirements:

• High school diploma or equivalent; additional certification in logistics or supply chain management is a plus.
• Previous experience in cargo handling, freight forwarding, or logistics preferred.
• Strong understanding of air cargo operations, documentation, and regulatory compliance.
• Excellent organizational and multitasking abilities.
• Effective communication skills, both verbal and written.
• Proficiency with cargo management software and Microsoft Office suite.
• Ability to work collaboratively in a fast-paced, team-oriented environment.
• Attention to detail and commitment to accuracy.

Qualifications:

• Familiarity with IATA regulations and air cargo security protocols.
• Knowledge of customs clearance procedures and international shipping standards.
• Basic math skills for calculating weights, volumes, and freight charges.
• Physical ability to handle cargo and operate warehouse equipment if required.

Benefits:

• Competitive salary with performance-based incentives.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and career growth.
• Collaborative and inclusive work environment.
• Employee travel discounts and perks within the leisure and tourism industry.
• Work-life balance with flexible scheduling options.

Employment type: Full-time
Salary: AED 5500.00 - AED 7000.00 per month
Vacancy: 1