POSITION DESCRIPTION

Position: CCTV Operator

Department: Loss Prevention Department

Reports to : Security Supervisor/Security Assistant Manager and Security Director

PURPOSE OF POSITION

T o operate and monitor all systems, including CCTV, within the control room in a professional and efficient manner. To ensure integrity, accuracy and confidentiality of all information gained by compliance with Raffles quality standards and legislation.

KEY ROLES & RESPONSIBILITIES

- To operate and monitor all systems within the control room in an efficient manner ensuring that all work is undertaken in compliance with security operating procedure, legislation and Raffles code of practice/ethics.
- To liaise with the police, service providers and internal concerned departments to ensure that appropriate use of the system.
- To include all evidential records and witness statements to a standard acceptable to the rules of evidence.
- To record all events and actions taken in a clear, legible and accurate written occurrence book supported by the dedicated raffles standards format.
- To provide an efficient and courteous radio and telephone answering service and deal efficiently with all enquires.
- To report equipment failure to the security supervisor to maximize operation of the system.
- To maintain a secure system for providing data in accordance with the regulations set up by Department of Protective Systems (Dubai Police) and to ensure the security of the control room and equipment is maintained at all times.
- To maintain the provision of information required by the security director and assistant security director and to assist the monitoring of the CCTV system in accordance with DPS regulations and the continuity and admissibility of evidential material.
- To support security director and assistant security director by providing monitoring of the maintenance agreements to ensure full provision of the system.
- To be aware of your responsibilities in terms of health and safety including appropriate health and safety training.
- To ensure that you approach your duties taking into consideration Raffles gentle service.
- Conduct regular checks on all "field" officers to assure they are alert and carrying out their duties efficiently and effectively
- Assist in conducting investigations and prepare accompanying investigation reports for cases which occur within the Hotel involving
- Criminal acts, losses or accidents caused to lives and properties
- Staff misconduct
- Cases affecting guests or staff that are of concern to Management
- Surveillance of hotel staff:
- Ensure that they abide by House Rules
- Keep tag on movements of staff who are classified as suspects under investigations
- Keep peace and order within the premises of the Hotel in dealing with criminals, trespassers or difficult characters
- Keep the Director of Security and assistant security director constantly posted on all matters of security interest affecting the Hotel and the Department.
- Conduct regular and periodical checks and take immediate follow-up action on all systems including CCTV system.
- Attend meetings and in-service training conducted by the Department
- The CCTV system operates 24 hours a day 365 days per year. As such the CCTV Operator will be required to operate on a shift basis to provide full cover for the scheme.