JOB DESCRIPTION / ROLE
Company Description
Rixos Marina Abu Dhabi is a luxurious hospitality establishment that seamlessly combines modern elegance with world-class amenities. Nestled in the heart of Abu Dhabi, our resort offers an unparalleled experience for both leisure and business travelers. With a prime waterfront location, Rixos Marina Abu Dhabi sets itself apart as a premier destination for those seeking a blend of sophistication, comfort, and personalized service.
Key Features:
Stunning Waterfront Setting:
Enjoy breathtaking views of the marina and the Abu Dhabi skyline from the comfort of our well-appointed rooms and suites. The strategic location allows guests to immerse themselves in the vibrant atmosphere of the city.
Luxurious Accommodations:
Our accommodations are designed to provide the utmost comfort and style. Each room and suite is meticulously furnished with modern amenities, ensuring a relaxing and enjoyable stay for every guest.
World-Class Dining:
Indulge your palate with a diverse array of culinary delights at our on-site restaurants. From international cuisines to local flavors, our chefs craft exquisite dishes that cater to every taste.
State-of-the-Art Facilities:
Whether you're here for business or leisure, Rixos Marina Abu Dhabi offers a range of facilities to meet your needs. Our conference and event spaces are equipped with cutting-edge technology, while our wellness facilities provide a rejuvenating experience.
Exceptional Service:
At Rixos Marina Abu Dhabi, we take pride in delivering personalized and attentive service. Our dedicated staff is committed to ensuring that every guest's stay is memorable and exceeds expectations.
REQUIREMENTS
MAIN DUTIES AND RESPONSIBILITIES:
- Scanning identification documents
- Updating guest profiles to Dubai police website upon check-in / check-out
- Matching PMS in-house report with CID in-house report
- Communicating with guests about the regulations
- Ensuring the privacy and security of guest's personal information
- Receive each guest call in a professional and friendly manner
- Maintain effective communication with all related departments to ensure smooth service delivery
- Handle every query in a polite and courteous manner and exceed guest expectations
- Ensure guests are greeted by name upon calling as per Rixos Standards
- Maintain an up-to-date knowledge of the hotel and local services
- Maintain an awareness of guest profile through the Opera guest profile system
- Complete management's long-distance call vouchers and record them on the traffic sheet
- Maintain the guest wake-up call sheet and deliver calls accordingly on time and to the established standard
- Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
- Take messages for guests and management as per the required standard
- Co-ordination and information with the Front Office and any other department if required
- He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility
- Other duties as assigned
ABOUT THE COMPANY
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
