JOB DESCRIPTION / ROLE
Civil Team Leader - Success Profile
Reporting to: Civil Engineer
Division / Function: IFS/Dubai Airports FM
Base location: Dubai, UAE
Key purpose
- The Civil Engineering Team Leader will oversee the planning and scheduling of all resources required to deliver the service. This will include parts, labour, and the input of the specialist service delivery partners to ensure that the daily work orders are completed in a timely manner.
- They shall ensure that the workforce are undertaking works safely and are complying with appropriate risk assessments, method statements and permits to work.
- In addition, he will provide managerial, technical, and engineering expertise in all functionality of the building fabric and FF&E, leading and guiding teams in carrying out the operation and maintenance within the property.
- He will ensure all personnel receive department briefings and induction activities surrounding work safety and ensure messages are understood by all concerned parties to ensure that safety standards and procedures are in place.
Reason for role
- Civil Team Leaders are discipline based (Carpentry, Masonry and Painting) they report to the Civil Engineer on dayshift and to the Shift Operations Manager on late and night shifts.
Structure and reporting relationship
- This role reports to Civil Engineer
Based on the specific requirement of the role
Key accountabilities
Key Job Responsibilities
- Support and have responsibility for ensuring the estate team implement the policies and procedures for the Estates Service such as the Permit to Work System and Emergency Procedures
- Support the maintenance activities of the department, by providing specialist engineering knowledge and advice, associated with the full range of building fabric and FFE&E issues.
- Preparation, competence assessment and issuing of Standing Instructions
- In conjunction with the Civil Engineer, support and have responsibility for the appointment and management of Specialist Service Partners.
- Control and manage the work of specialist consultants, contractors and in-house staff on building services projects and specialist operational maintenance issues.
- Supervision of site based workforce
- Have responsibility for the delivery of all planned and reactive tasks in accordance with the Service Level Specification requirements
- Coordination of building surveys
- Input into the development of the 5 Year and Annual Maintenance and Energy Management Plans and the Asset Renewal Plan
- Agreeing access requirements
- Carrying out risk assessments and developing appropriate method statements
- Provide analysis and comment technically upon maintenance feedback from both in-house and specialist service partners
- Maintain good and harmonious relationships with all tenants and visitors and respond to any complaints promptly. Identify any necessary steps to prevent one tenant causing inconvenience to other tenants. Any issues to be reported to the help-desk.
- Be conversant with and understand the complete working of building fabric, structures and FF&E.
- The post holder will be responsible for all appropriate health, safety and welfare matters affecting staff in or attached to their area of work responsibility. This will include safe systems of work, training and safety inspections.
- Required to undertake shift working
HSQE Responsibilities
- Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
- Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
- To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities
- Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
- Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process
REQUIREMENTS
Essential technical and professional skills, knowledge and qualifications
- Diploma in a building related subject
- Minimum of 3 years' experience in a similar role within a large complex service organisation
- Experience of direct line management of staff.
- Experience in employment relations issues i.e. Disciplinary procedures, absence control etc.
- Accuracy and attention to detail.
- IT skills.
- Ability to work to tight deadlines in a demanding environment
- Maintain up to date knowledge for the safe and efficient performance of all duties.
- Participate in overtime, shift work and/or out of hours working as governed by the necessity to maintain continuity of operation of essential plant and systems.
- Participate in emergency on-call service during non-working hours, weekends and public holidays.
- Work alone with minimum supervision and/or within a team responsible to the Supervisor.
- Participate in the Health, Safety & Risk programs including risk assessment of planned and reactive maintenance work activities.
- Use safe systems of work when working with all plant and equipment and ensure the same with the department and among sub-contractors and third parties.
- Participate in project work including refurbishment of existing building equipment/systems and/or new installations.
- Provide effective communication with management, peers, contractors, subcontractors, project subcontractors.
- Ensure good HSQE and Information security culture is promoted within the department and among peers.
- Carry out other duties as directed by the line management.
Additional / special features of the role
- Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
- Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
- To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities
- Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
- Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process
- Desirable to possess a UAE driving license
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative.
ABOUT THE COMPANY
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.
Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.
We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.
Focusing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.
