JOB DESCRIPTION / ROLE
Company Overview
Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features, and services.
CBD has been recognized as the number one bank in the UAE on the Forbes list of The World's Best Banks 2022.
Job Overview
- As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers - and delivering service that really goes the extra mile.
Principal Accountabilities:
- Manage day-to-day functions of Clearing, Collection, LBD, and Cash along with overseeing operations, liaising with UAE CB and other banks, taking end-to-end ownership, and ensuring that all operations (On-shore & Off-shore, TG) conform to the bank's controls and compliance framework with maximum efficiency and in accordance with agreed service standards.
- This role is based within the Operations function, which is broken down into four pillars: Retail Operations, Corporate Operations, Shared Services Operations, and Operations Excellence. The Operations function reports directly into the COO.
- The COO function aims to become a best-in-class operating function in the bank and this role plays a crucial part in enabling that purpose.
Work Management:
- Prioritize and allocate the work program for the unit and manage external service providers WNS, Transguard.
- Lead, plan, and operationalize Clearing & Cash functions in line with Compliance, OFAC, Correspondence Bank guidelines, ICCS guidelines, and CBUAE requirements.
- Guide the processing team to handle inward and outward clearing cheques as per CBUAE guidelines.
- Effectively supervise service providers for inward and outward clearing to meet cut-off, customer grievances, erroneous processing, and reconciliation of CBUAE accounts.
- Constantly monitor the activities handled by Cash management in settling customer disputes, daily reconciliation of vendor cash collection, CBUAE/Branch cash movement, and GL.
- Respond to customer and HO departments' inquiries and correspond with them related to unit activities.
- Develop, train, and supervise the Onshore/Offshore team staff handling the activity to provide error-free/complaint-free service.
- Coordinate with branches for cash movement to CBUAE through external vendors, approval of deposit/withdrawal services through CBUAE portal.
- Process has been redesigned with consideration to enhance and meet customers' expectations and experience.
- Ensure SOP is updated and process controls are always in place.
- Assist system implementation by reviewing BRD/FSDs and performing UAT.
Operational Efficiency / Supervision:
- 100% maintenance of SLA by the agency.
- Cash dispute settlement for SCDM/CDM to be handled in constant coordination with service providers and ensure 100% adherence to SLA/TAT.
- Rectification of unreconciled GL entries and respond to QA the same day - pertaining to Clearing and Cash dispute/Vault and ATM GLs.
- Review policies, procedures, and statutory requirements to suit the activity pertaining to Clearing, and amend if required. All rule books and regulatory guidelines for Clearing to be met.
Requirements:
- Bachelor's degree.- 10 years' experience as a manager in banking operations, with Clearing and cash management exposure.
- Written and spoken English.
- Good interpersonal and negotiating skills.
- Good report writing skills.
- Customer service orientation.
- Concern for quality.
- Experience in proactively recognizing performance gaps and applying management oversight to implement resolution actions.
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgment and autonomy.
- Acts as SME to senior stakeholders and/or other team members.
Appropriately assess risk when business decisions are made, driving compliance with applicable laws, rules, and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency.
ABOUT THE COMPANY
In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.
By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.
Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years.
