JOB DESCRIPTION / ROLE
Company Description
OUR COMMITMENT TO DIVERSITY & INCLUSION:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
WHY WORK FOR ACCOR?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
Job Description
- Collaborate with the Cluster Director of Talent & Culture to develop and execute the overall learning strategy for the cluster of hotels.
- Conduct training needs analysis to identify learning gaps and development opportunities for Heartists across various departments.
- Plan, coordinate, and facilitate training sessions, workshops, and other learning activities to address identified needs and enhance Heartists' skills and competencies.
- Maintain accurate and up-to-date records of training activities, attendance, and evaluations using the designated administrative systems and files.
- Monitor the effectiveness of training programs through feedback mechanisms and evaluation metrics, making adjustments and improvements as necessary.
- Work closely with department heads and managers to ensure alignment between training initiatives and organizational goals and objectives.
- Provide guidance and support to hotel management and team on learning and development matters, serving as a resource for training-related inquiries and assistance.
- Stay informed about industry trends, best practices, and innovations in learning and development to continually improve training offerings and delivery methods.
- Assist in the development of training materials, manuals, and resources to support ongoing learning initiatives.
REQUIREMENTS
Qualifications
- Bachelor's degree in Human Resources, Hospitality Management, Education, or related field.
- Proven experience in a similar role within the hospitality industry, with a focus on learning and development.
- Strong understanding of adult learning principles, training methodologies, and instructional design concepts.
- Excellent communication, presentation, and facilitation skills.
- Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
- Proficiency in Microsoft Office Suite and learning management systems.
- Flexibility and openness to different projects and initiatives that contribute to the ongoing development and success of our team members and organization as a whole.
- Certification in training and development (e.g., CPTD, CPLP) is preferred but not required.
ABOUT THE COMPANY
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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