Concierge Agent | Jobs in Dubai, UAE by AccorHotels | Apply Now

JOB DESCRIPTION / ROLE

Job Type: Full Time

Job Location: Dubai, UAE

Nationality: Any Nationality

Salary: Not Specified

Gender: Not Specified

Arabic Fluency: Not Specified

Job Function: Customer Service

Company Industry: Travel, Hotel & Tourism

Company description

An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres.

Purpose of position

To provide accurate information concerning hotel facilities, venues and functions and to handle all guest inquiries.

Key roles & responsibilities

Assist guests with all inquiries, both hotel and non-hotel related

Conduct and attend effective shift briefings to ensure hotel activities and operational requirements are known

Maintain good relationship with airport concierge

Maintain good relationship with retailers and other service providers within the vicinity and ensure that information on their promotions are up to date

Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events

Maintain adequate supplies of forms and brochures and ensure they are presented in line with the hotel's operating standards

Consult log book for information/requests left by outgoing shift

Manage incoming guest mail, messages, facsimiles and special deliveries

Manage all transportation requests

Manage outgoing guest mail, courier services and parcel postage as requested by guests

Maintain order and security of guest keys and other selected keys kept in front office, ensuring key issue policy is followed

Receive telephone calls and take messages for guests who are out

Conduct all of the above in accordance with the hotel's policy, while adhering to Raffles behavioural standards

Personal attributes

Good English language verbal communication skills

Ability to work cohesively with co-workers and managers as part of a team

Ability to be attentive to guest needs, remaining calm and courteous at all times

Ability to promote positive relations with hotel residents and patrons

Ability to exercise good judgment with difficult guests

Understanding and ability to work in a multi-cultural environment

Qualifications

Secondary/high school education

Experience

Minimum two years' experience as a concierge or in a related position

ABOUT THE COMPANY

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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