JOB DESCRIPTION / ROLE
Who we are
We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.
To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together.
Consumer Insights and Analytics Manager
Our Intelligence function is an agile, dynamic team that is positioned as a "knowledge hub" within the organization on industries, categories, brands and consumer. We are passionate about our work and the luxury industry, proud to deliver excellent research and insights to the organization and our partners.
Our team is now growing, and we are aiming to position consumer data and insights at the heart of our "ways of working" to deliver business relevant insights that supports better decision making and planning for our brands across different verticals.
We are looking to recruit a Consumer Insights and Analytics Manager who will be responsible for shaping and centralizing consumer insights knowledge. This is a great opportunity for someone who is passionate about deriving business relevant insights from data, inquisitive, entrepreneurial and looking to learn and grow in a fast-moving industry.
This role will act as a "data detective" and consumer research specialist for our business. They will drive an insights learning agenda based on strategic priority, defining the consumer, identifying areas of exploration, and performing analysis and data synthesis that drive insights into recommendations for the Group.
What you'll be doing
- Lead consumer practice for Intelligence, putting the consumer at the forefront of decision-making and serving as a vocal strategic partner and change-agent for the businesses
- Continuously represent the voice of the consumer in effort to know their requirements deeply and share the knowledge within the Group
- Fully responsible for designing, analysing, and presenting primary and secondary market research projects (Qualitative, Quantitative, offline, online, ad hoc, longitudinal, co-creation, etc.)
- Communicate action orientated insights to the business to inform strategy and plan through qual/quant synthesis and compelling/visual storytelling
- Be a point of contact for consumer insights within the organization: managed brands, retailers, innovation, investments, JVs, partners, etc.
- Proactively identify and develop new opportunities/ white space for GCC consumer research and link it to strategic priorities of the Group
- Develop and lead consumer sentiment with the focus on GCC luxury consumers
- Develop and track data on global consumer sentiment to measure variances vs GCC markets
- Lead consumer research in the group-wide projects across categories and geographies: new category and market assessments
- Collaborate across the Intelligence, Strategy and Grow teams to use our scale and increase efficiencies and maximize business impact
- Lead a team of executives and guide in creating report and presentations
REQUIREMENTS
What you'll need to succeed
- Curious, proactive, and passionate about luxury industry
- Minimum of 5+ years of market research experience with budget responsibility in the agency or FMCG
- Bachelor's Degree in Marketing, Economics, Psychology, Sociology, or related field required; MBA is a bonus
- Experience in selecting appropriate, diverse research methodologies, designing research studies, and trying new methods when appropriate
- Experience leading projects with ownership of budgets, suppliers, research, and schedule
- Team player, motivated, with very strong analytical and presentation skills
- Curious professional continuously striving to develop him/herself
- Arabic (read, written, and spoken) is a bonus
What we can offer you
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
ABOUT THE COMPANY
The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.
By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.
With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.
By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.
