Contract Coordinator

Overview of the role:

As a contract coordinator for Hertz Al Futtaim Transport & Rental Services, you will be responsible for managing vehicle service bookings, coordinating communication with clients, and ensuring data management accuracy. The role demands strong organizational skills to schedule services, oversee fleet operations, support client needs, and handle administrative tasks efficiently. Success in this role is measured by the ability to ensure operational efficiency, enhance client satisfaction, and maintain accurate reporting.

What you will do:

• Service booking coordination
  Schedule and manage vehicle service bookings in collaboration with Hertz customer service and logistics teams.
  Ensure timely completion of servicing activities to minimize downtime and idling of vehicles.


• Customer communication
  Serve as the primary contact for customers regarding collection, delivery and service schedules.
  Provide timely updates and confirmations to enhance customer satisfaction.


• Reporting & data management
  Maintain and update service booking reports, including work-in-progress (WIP), completion status and scheduling details.
  Prepare and submit vehicle usage and trip reports for client review.
  Track and record vehicle replacement days based on service and return timelines.


• System updates & tracking
  Update vehicle service intervals and asset information in the Locations Solution system.
  Monitor live vehicle tracking systems for clients' fleet to ensure operational visibility and detect issues.


• Fleet & pool vehicle management
  Oversee daily check-in/check-out and allocation of clients' pool vehicles.
  Handle allocation requests efficiently to support operational requirements.


• Client & team support
  Support client's team in executing daily operational duties.
  Attend client meetings, respond to queries, and resolve complaints promptly and professionally.


• Invoice & estimation processing
  Coordinate approvals for estimates and facilitate timely submission of invoices to clients.
  Assist with tracking and managing traffic fines for fleet vehicles.


• General administration
  Handle day-to-day email correspondence with clients and stakeholders.
  Perform miscellaneous tasks as required to support business operations of the client.

Required skills to be successful:

• Strong organizational and multitasking abilities.
• Excellent communication and customer service skills (phone/email).
• Proficiency in Office suite and fleet management systems.
• Experience in reporting, data tracking, and coordination.

What qualifies you for the role:

• Experience in fleet management or a related field, with a focus on service coordination and customer liaison.
• Proficiency in software systems relevant to fleet management and service tracking.
• Strong organizational skills with a proven ability to manage multiple tasks simultaneously.
• Prior experience in handling customer communications and resolving service issues effectively.

About Al-Futtaim Group Real Estate

The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.

Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.

AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.

About Al-Futtaim Malls

Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.

Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.

Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall’s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.

About Al-Futtaim Engineering & Technologies

Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.

The engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, energy management, technology infrastructure and digital transformation.

The technologies division provides complete business solutions to large, medium and small customers that include contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.

These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.