Customer Care Executive

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JOB DESCRIPTION / ROLE

Employment: Full Time

As a Customer Care Executive, you will carry out the assigned responsibilities in the school. You will also provide additional support to the Operations Department at the Corporate Office.
• To coordinate with School Administration and STS inter-departments for successful and effective functioning of all activities which ensures excellent customer service. Interact with parents; promptly addressing their issues and concerns; and collecting valuable feedback on the operation and performance of the transport system.
• Manage and navigate through various audits, inspections conducted by local internal and external bodies;
• Understand policies, management plans and procedures for all service offerings;
• Liaise with staff and external clients at all levels in matters relating to payroll;
• Administer the day-to-day technical/administrative elements to ensure they meet all regulatory, business, strategic plans and Key Performance Indicators (KPI);
• Generate new business opportunities through interaction with parents / clients for various services including Charter bus services.
• Prepare monthly reports and attend monthly team meetings;
• Ensure and increase in the number of students using the bus service every year.
• Responsible for documenting the targets set for team members; follow up, periodical review and feedback to Manager-Operations.
• Ensure the timely and satisfactory administration and resolution of complaints from customers and in accordance with STS and group policies.

Salary:
AED 4,000 to 5,000 per month inclusive of fixed allowances.
Additional benefits: Medical Insurance & Airfare

REQUIREMENTS

• Degree or Advanced Diploma in Business Management or similar;
• Proficient in oral and written English;
• Thorough understanding of local legislation and processes;
• Proficient in the use of Microsoft Dynamics;
• Strong communication skills;
• Expert knowledge of MS Office tools and advanced excel.

Essential Experience:
• Minimum five (5) years management experience within a large organisation;
• Can demonstrated a high level of interpersonal skills and proven ability to effectively communicate (in both oral and in written form) with all levels of management, employees, customers and other stakeholders;
• Demonstrated commitment to the processes of continuous improvement and quality customer service.

ABOUT THE COMPANY

STS Group offers a broad spectrum of transport and technical services for the education and corporate business sectors. Our purpose is to shape a better world by being a reliable partner of choice for passenger transport solutions across the GCC through our core values of Safe, Timely, Smart.

As a vision-driven brand, we take a long-term view of everything we do. Our dynamism and passion for innovation have helped us achieve sustainable success in a short period. Headquartered in Dubai in the United Arab Emirates, the STS Group employs over 3,000 team members across the GCC.

We take a long-term view of everything we do, and our dynamism and passion for innovation have helped us achieve sustainable success in a short period. Headquartered in Dubai in the United Arab Emirates, the STS Group employs over 3,000 team members across the GCC.

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