Customer Care Executive

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JOB DESCRIPTION / ROLE

Employment: Full Time

- Contact potential customers to inform them about a product or service using scripts
- Answer questions about products or the company
- Ask questions to understand customer requirements.
- Enter and update customer information in the database CRM.
- Keep records of calls and sales and note useful information
- Able to multitask
- Ability to handle rejection and stress in soliciting customers.
- Good team player
- Dialing 80-100 Calls in a Day.
- Coordination with senior managers in sales matters.
- Minimum 1 years of experience in Real Estate outbound Telesales and marketing.
- Serves customers by providing product and service information and resolving product and service problems.
- Attracts potential customers by answering product and service questions and suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.

REQUIREMENTS

- Proven experience as telesales representative or other sales/customer service role
- Good knowledge of relevant computer programs (e.g. CRM and MS Office programs) and telephone systems
- Ability to learn about products and services and describe/explain them to prospects
- Excellent knowledge of English - Written / Speaking
- Excellent communication and interpersonal skills
- Cool-tempered and able to handle rejection
- High school diploma; BSc/BA will be a plus

ABOUT THE COMPANY

METAHOMES, established in 2022 and owned by Metaworld Group which the headquarters locate in Dubai, United Arab Emirates, is a global travel experience and real estate transaction platform with advanced and creative technologies. It’s dedicated to innovate the investment and transactions for the real estate industry by providing the best experience for global travelers and transaction services for our customers all over the world, helping our customers to obtain the largest benefit from real estate investment with creative technologies.

METAHOMES provides products and services including the search online and reservation of homestays, hotels, holiday houses, apartments, etc. Meanwhile, METAHOMES also provides global transaction services in real estate market by helping our customers to search and transact the properties. METAHOMES will use advanced VR, AI, IOT technologies to provide our customers with immersive experience, imitating the real experience during the property tour and provide the full intelligent services when our customers are dealing with the transactions in real estate market that can let you easily find your favorited accommodations or the inspiration for the future reservations.

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