JOB DESCRIPTION / ROLE
Role: Customer Hub Representative (Call Center)-Voice, Email & Chat
Role Type: Outsourced, Full Time, On-Site
Work location: Al Zahia, Sharjah
Work hours: Rotational Shifts, 6 days working
Languages required: Bilingual (English and Arabic)
Job Purpose:
• For answering customer calls, emails and chats, implementing initiatives, and providing the customer with professional customer service.
• To provide customer suggestions to the Supervisor with prudence in order to maintain, and enhance company image
Job responsibilities:
• Make sure the customer is been provided with the right information.
• Researching required information using available resources. "Knowledge Management" in Sales Force
• Provide one-reply resolution to all customers whenever possible.
• Capture each and every customer interaction on the system.
• Ensure high-level customer service.
• Following up on complicated customer emails/chats where required.
• Take ownership of each call/email/chat.
• Enhance revenue by providing sales assistance through the use of basic, cross-selling, and up-selling sales techniques.
• Update him/herself with the product knowledge, and interactive Voice Response (IVR).
• Support Customer Hub Operation team.
• Works effectively within the team and contributes to a healthy team-oriented environment. Complete assigned tasks within given deadlines.
• Working in the shifts assigned to him/her by the line manager based on the business needs.
Requirements:
Job requirements:• High school completion.
• Minimum 1 year experience in the same role
Skills:
• Excellent organizational skills.
• Good interpersonal skills.
• Excellent communication skills both written and verbal.
• Good computer skills in MS office mainly in “Word and Excel”
• Ability to integrate well into teams & work toward achieving team results.
ABOUT THE COMPANY
Founded in 2001, Ultimate HR Solutions bears the market reputation of being a complete HR Services provider, precise and pro-active in locating and managing human resources. Our client-friendly process and human capital infrastructure allows us to service ever changing client requirements in an efficient and effective manner. With comprehensive experience servicing world-class clientele and top-caliber candidates across a wide spectrum of industries, we measure our success through our growing list of satisfied clients. UHRS started with humble beginnings as a preferred recruitment partner, and from there branched out into outsourcing/ contract staffing.
