JOB DESCRIPTION / ROLE
Functional Roles and Responsibilities
- Provide efficient and courteous handling of customers over the phone or email/SMS, provide necessary information, service booking and guidance.
- Be part of the Telemarketing activities during campaigns.
- Ensure correct information is passed to customers and all Service Level Agreements are met as per business requirements.
- Ensure all required standards of communication etiquettes are met over the phone/email.
- Direct the customer call to the relevant advisor who will attend to their enquiries.
- Call customers to get follow feedback on their visits to ATM.
- Call customers for service reminders, recalls, follow up on complaints, voicemail call backs.
Job Requirements
High School Certificate
Good knowledge of computer software such as MS Office
Good communication both in Arabic and in English.
Course in telephone handling skills an advantage
Exposure to multicultural environment
REQUIREMENTS
ABOUT THE COMPANY
Established in 1979, Al Tayer Group is a privately-held, diversified company with operations in 12 countries in the Middle East and beyond. With over 7,800 employees from 95 different nationalities, the Group has its headquarters in Dubai, UAE.
Al Tayer Group operates leading, quality-focused businesses in automobile sales and service, luxury and lifestyle retail, perfumes and cosmetics distribution, engineering as well as interiors contracting. The Groups portfolio includes several of the worlds leading brands such as Armani, Bvlgari, Banana Republic, Ford, Ferrari, Gucci, Gap, Harvey Nichols and Maserati. The Group operates over 180 stores across multiple markets in the Middle East. In addition, Al Tayer Group has investments in commercial real estate, contracting, supply chain management, precision tools manufacturing and travel agency services.
