JOB DESCRIPTION / ROLE
As a Customer Service Advisor your role includes direct communication with customers and liaison with the Workshop Supervisor and enhancing customer relationships, while ensuring that customers are contacted and communicated with in a timely manner. The role also includes data input, invoicing and liaison with the company's accounting team.
* Documentation of all service & repair activities
* Work with the Service Manager to respond to client's requests and real time updates on the status.
* Investigate customer complaints/concerns arising from services and repair, and suggest appropriate solutions.
* Explain automotive repairs and issues and provide great customer service.
* Open job cards, send estimates and invoice customers.
* Work closely with Accounting team to track and manage all transactions, payments and invoices.
* Should be having 5 years of industry experience as Customer service role
* Good working knowledge of the automotive industry and/or the workings of a normal automobile
* Must possess strong personality and excellent interpersonal skills.
We request that candidates send their CV as a Microsoft Word document where possible.
Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.
ABOUT THE COMPANY
Quest Search & Selection is a specialist recruitment consultancy with over 20 years' experience in sourcing the world's best candidates for the global Retail, FMCG and Hospitality sectors.
With offices in the UK & Dubai, we have an international presence and a global reach. Our recruiters place candidates locally and internationally for a wide variety of roles focusing on the following areas:
Retail Buying & Merchandising, E-commerce & Digital, Food & Beverage, Hotels, Hospitality & Operations, Retail Stores & Operations, HR & Recruitment, Procurement, Supply Chain & Logistics, Sales & Marketing, Technical and New Product Development.
We work in partnership with our clients who range from famous international brands within the Retail, Restaurant, Hotel and Consumer products space. Our reputation is built on our in-depth understanding of the industry and our consultants' skill, knowledge and passion for their sectors.