Our client who is developing a new food based app is looking for a Customer Support Agent to join their team. This role is an integral part of their customer success experience, acting as the first point of contact for all user inquiries and ensuring excellent service standards and timely support to the platform users.

• Responsible for resolving issues, responding to inquiries, and handling user correspondences via the online ticketing system through email, live chat, and telephone.
• Supports users as needed in completing, modifying or canceling online bookings.
• Clarifies the online user journey and provides knowledgeable input on the Hosts and experiences offered on the platform.
• Contributes to building the foundation for the Customer Support operations.
• Works closely with the Content Manager to create informative guiding pieces (product tours, articles & FAQs) that would enable users to solve issues independently.
• Escalates user pains to the management and other functions within the team, and provides suggestions to improve the user online and offline experience.

Salary:
AED 5,000 per month inclusive of fixed allowances.