Customer Service Agent

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JOB DESCRIPTION / ROLE

Employment: Full Time

The job holder will be required to sell transportation tickets, make and confirm reservations, direct passengers to designated vessels/station, provide tourists with travel or transportation information and offers. He/she will also be required to follow health, safety, security and quality procedures

Key Results Accountabilities:
• Provide quality customer service support to customers approaching the kiosks by giving correct information.
• Confirm with customers to determine their service requirements and travel preferences.
• Provide customers with travel suggestions and information sources, such as guides, directories, brochures, and maps.
• To sell tickets to customers for specific transportation, to re-charge cards and to market promotional tour packages for all the available transportation methods.
• Answer inquiries regarding information such as schedules, routes, boarding stations, on board procedures and promotional offers.
• Accurately prepare and send daily sales monitoring report
• Coordinate with OCC with regard to booking reservation for transportation
• Prepare and collect ticket sales and hand over to bank security team with completed bank deposit form.
• To perform general secretarial duties, as and when required by the department.

Salary:
AED 2,500 to 3,000 per month inclusive of fixed allowances.

REQUIREMENTS

Knowledge, Skills and Experience:
• Good knowledge and understanding of English language both written & verbal
• Tertiary School Certificate (College degree)
• 2 years’ experience with relevant exposure to administrative functions in a similar environment/service industry.

ABOUT THE COMPANY

Founded in 2001, Ultimate HR Solutions bears the market reputation of being a complete HR Services provider, precise and pro-active in locating and managing human resources. Our client-friendly process and human capital infrastructure allows us to service ever changing client requirements in an efficient and effective manner. With comprehensive experience servicing world-class clientele and top-caliber candidates across a wide spectrum of industries, we measure our success through our growing list of satisfied clients. UHRS started with humble beginnings as a preferred recruitment partner, and from there branched out into outsourcing/ contract staffing.

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