Customer Service Agent

We are seaking an expeirence Customer Srvice Agent to manage and resolve customer complaints in a timely, empathetic, and professional manner. The role involves investigating issues, identifying root causes, and ensuring satisfactory outcomes for customers in line with company policies and service standards.

Key Responsibilities:
• Handle customer complaints via phone, email, social media, and chat, ensuring a prompt and thorough resolution.
• Investigate complaints by liaising with internal departments and reviewing customer interactions and transactions.
• Maintain accurate records of complaints and resolutions in the CRM system.
• Provide feedback to relevant departments to support service improvements.
• Follow regulatory and internal complaint handling procedures.
• Escalate unresolved or high-priority complaints to senior management when necessary.
• Identify recurring complaint trends and report insights to improve products or services.
• Deliver excellent customer service with empathy and professionalism, even in difficult situations.

Requirements:

Salary:
AED 3,000 to 5,000 per month inclusive of fixed allowances.