JOB DESCRIPTION / ROLE
• To ensure the delivery of smooth, efficient and consistent best practice of functioning of the customer service desk.
• To be responsible in delivery bespoken process and procedure of the overall customer service process.
• To provide attendees / Operators to assist and help Customers Visits and make sure their Journey is seamless starting from Level 2 to Level 52 based on schedule.
• To have a high level of product knowledge. Fact sheet will be provided, and training shall be conducted accordingly. The training will be internally done by the IN charge faculty
• To issue wheelchairs when required.
• Handle general guest inquiries received during the journey.
• To make sure they are confident and ready to answer all inquiries during the journey.
• To make sure they don’t leave their allocated areas before briefing their supervisors.
• Keep records of customer service requests and complaints and make sure they are acknowledged and attended.
• Control the flow of people throughout the attractions to avoid unnecessary crowed
• Handle customer complaints in accordance of the department policies and procedures.
REQUIREMENTS
• Good communication Skills
• Customer management Skills
- Emailing customers product information
- Responding and dealing with inbound calls
- Customer service
- Dealing with queries
- Sending quotation and proposals
- Meeting some of the clients face to face
- Meeting assigned targets for profitable sales volume and strategic objective
- Device launches, sales reporting and weekly calls with internal and external customers.
ABOUT THE COMPANY
The Adecco Group is the world’s leading talent advisory and solutions company. We proudly make a difference in the working lives of 3.5 million people every year. Our culture is entrepreneurial and inclusive, and we are united by our passion for making a difference in the world of work. We work with over 100,000 organizations in 60 countries, enabling their success. We have 35,000 people working with us across more than 60 countries and territories.
Adecco has been rapidly growing in the Middle East since 2008, developing a substantial footprint throughout the region. We work across 250 different clients, Adecco has more than 62 full time employees, working in 4 offices, servicing all countries across the GCC region. We offer Temporary Staffing, Permanent Placement, Executive Search, Assessments, Visa And Payroll, Outsourcing, PRO Solutions customised as per client requirements. Adecco Middle East Head Office is based in Dubai with a branch at Abu Dhabi.
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