JOB DESCRIPTION / ROLE
Customer Service Officer, (UAE and GCC Nationals)
We are a recruitment company looking for a customer service officer to join the largest government, semi-government and banking entities. This role would be suitable for an experienced customer service officer as well as high school graduates looking for their first work experience.
As the customer service officer, you will:
- Meet and greet clients and customers
- Respond to internal and external enquiries via email, phone and face-to-face
- Manage customer order entries
- Manage and update client accounts
- Provide customers with quotes and product knowledge
- Update client databases
- Perform general administration tasks
We are looking for someone who is friendly, hardworking and thrives in a fast-paced environment.
REQUIREMENTS
- Excellent communication skills
- A warm, approachable manner
- Experience using MS office software
- Experience using database management systems
ABOUT THE COMPANY
Mark Williams is a Dubai recruitment company with a wealth of Search & Selection experience. Mark Williams International is a subsidiary of the Williams Group UK and in December 2009 set up the Middle East business.
Mark Williams is a fully licensed recruitment firm currently focused on fulfilling clients needs in; Emiratisation, Financial Services and Information Technology related position within the United Arab Emirates. The initial focus was looking at Emiratisation into the Financial Services sector across all seven Emirates. With an increased demand for over the subsequent years for Emiratisation we have broadened our scope to place UAE Nationals into Industry & Government with dedicated teams for Emiratisation into Financial Services and Industry. Given our focus is primarily on the local market it gives us a depth of understanding & knowledge that enables us deliver our business partners an unrivaled service in terms of; speed and most importantly, quality.
Founding the Middle East business in adverse market conditions has enabled us to capture market-share and establish ourselves as a house hold name within our specialisms. Within two years we had outgrown our initial office and moved to the prestigious Business Central Towers in Media City. Mark Williams, at the end of 2014 has completed its third upscaling of operations to Bay Square, Business Bay. This was a strategic move to enable continued business growth by servicing clients and candidates with improved infrastructure, access and parking. Mark Williams provides candidates and clients private meeting rooms, testing facilities and board room access to facilitate screening and interviews. With our current capacity and growth ambitions Mark Williams is now one of the fastest growing Recruitment agencies in the region.
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