Customer Service Executive

RTC-1 Employment Services

Dubai, UAE

Posted on: 5 Jan 2021

JOB DESCRIPTION / ROLE

Employment: Full Time

Position Title: Customer Service Executive
Employment Type: Full-time
Salary: up to 7,000 AED all-inclusive, depending on experience and qualifications
Job Location: Dubai, UAE

Job Role:
- Act as an ambassador of the company at all times and attend to customer needs in a professional, friendly and courteous manner
- Ensure that a high level of professional rapport is developed and maintained with all customers
- Follow customer service procedures as outlined in the manual to comply with the ISO procedures and safe working practices
- Maintain a thorough knowledge of all departments, company products and services so that customers are provided accurate information
- Ensure all tickets are actioned in accordance with Network Standards so that we comply with service levels given to customer
- Report, evaluate and investigate recurring operational problems that are highlighted by customer and then direct the information accordingly for corrective actions to be taken

REQUIREMENTS

Requirements:
- Open to European and Arabic nationals
- Male/Female, 33 years old and below
- Bachelor’s Degree in any related field, Master’s Degree is an advantage
- With at least 4 years of proven working experience in customer service or guest relation and with a good track record of managing client relationships with excellent client interface
- Must be committed with positive attitude
- Proficient in English, Arabic speaker is a plus

About the client:
The hiring company is a one stop shop, top of the line Business Setup Agency in Dubai that provides business setting up services as well as long term business needs support.

ABOUT THE COMPANY

RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.

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