JOB DESCRIPTION / ROLE
Position Title: Customer Service Executive
Employment Type: Full-time
Salary: up to 7K AED all-inclusive depending on experience and qualification
Job Location: Dubai, UAE
About the Client:
A well-recognized trading group for all telecommunications and satellite solutions, based in Dubai with global partners
Job Description:
• Maintain a positive, empathetic, and professional attitude towards customers and ensure excellence in customer-service
• Respond promptly to customer inquiries and channel service requests to different team within the company, ensuring complete follow-through until closure, including activation and deactivation of SIM cards
• Manage and maintain customer interaction service levels through various platforms such as voice, email, and chat
• Communicate with B2B and B2C customers through various channels such as walk-ins, emails, and voice contacts
• Acknowledge and resolve customer complaints, follow up on internal departmental service level agreements, and process orders, forms, and applications while ensuring follow-up with all internal and external stakeholders for optimum delivery of service
REQUIREMENTS
Qualifications:
• Male, 35 years old and below
• Minimum of 3 years’ related experience in a Telecom/related industry
• Immediate joiners will be prioritized
ABOUT THE COMPANY
RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.
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