Customer Service Executive

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JOB DESCRIPTION / ROLE

Employment: Full Time

Position Title: Customer Service Executive
Employment Type: Full Time
Salary: up to 7K AED all-inclusive depending on experience and qualifications
Job Location: Dubai, UAE

About the Client:
A well-established logistics expert company based in Dubai, offering comprehensive all-in-one solutions.

Job Description:
• Ensure consistent, excellent customer service and satisfaction to freight forwarding field.
• Accurately complete carriers and submission of shipping instructions.
• Build strong customer relationships, understand and monitor customer’s processes and KPIs, and provide daily/weekly/monthly reports.
• Perform shipping documentation and coordination with shipping line or agent as well as transportation with overseas offices.
• Comply to company's SOP and quality policy, and perform other tasks as assigned by the superior.

REQUIREMENTS

Qualifications:
• Open to Indian nationals
• Female, 40 years old and below
• Bachelor’s degree or any relevant certificate
• At least 2 years of experience from freight forwarding company, of which 1 year must be in the UAE
• Must have full knowledge for both air & sea pricing
• Candidates who can join immediately will be prioritized

ABOUT THE COMPANY

RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.

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