Customer Service Executive

JOB DESCRIPTION / ROLE

Employment: Temporary

Role: Customer service Executives (Multiple vacancies)
Contract Duration: 2 months (Starting March 2024)
Part time / Full time
Job location: Abu Dhabi
Client: Retail Electronics

Overview:
Hiring CSEs who are genuinely excited to help customers. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities
• Manage large amounts of incoming visitors to store.
• Generate sales leads.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information.
• Meet personal/customer service team sales targets.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.

REQUIREMENTS

Ideal Candidate will have:
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and interpersonal skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma

ABOUT THE COMPANY

The Adecco Group is the world’s leading talent advisory and solutions company. We proudly make a difference in the working lives of 3.5 million people every year. Our culture is entrepreneurial and inclusive, and we are united by our passion for making a difference in the world of work. We work with over 100,000 organizations in 60 countries, enabling their success. We have 35,000 people working with us across more than 60 countries and territories.

Adecco has been rapidly growing in the Middle East since 2008, developing a substantial footprint throughout the region. We work across 250 different clients, Adecco has more than 62 full time employees, working in 4 offices, servicing all countries across the GCC region. We offer Temporary Staffing, Permanent Placement, Executive Search, Assessments, Visa And Payroll, Outsourcing, PRO Solutions customised as per client requirements. Adecco Middle East Head Office is based in Dubai with a branch at Abu Dhabi.