Customer Service Executive

JOB DESCRIPTION / ROLE

Employment: Full Time

Position Title: Customer Service Executive
Employment Type: Full Time
Salary: up to 5.5K AED all-inclusive depending on experience and qualifications
Benefits: as per UAE labor law, duty meals, and uniform
Job Location: Dubai, UAE

Job Description:
• Answering enquiries or complaints about services such as profile updates, points and/or any general queries.
• Using effectively the CRM systems to manage the functions of receiving, assessing, analyzing, resolving and documenting customers’ issues and complaints in accordance with agreed requirements.
• Assist to make improvements and implement required changes.
• Immediately report problems/failures that may have an impact on the organization and/or its clients/customers.

Requirements:
About the Client:
A top-tier Hospitality & Leisure group rooted in Dubai, known for its exquisite offerings and unmatched service.

Qualifications:
• 38 years old and below
• At least 2-year experience in the similar role from Hospitality industry
• Preferably with HubSpot experience

ABOUT THE COMPANY

RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.

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