JOB DESCRIPTION / ROLE
Job Type:
Full Time
Job Location:
Dubai, UAE
Nationality:
Any Nationality
Salary:
Not Specified
Gender:
Not Specified
Arabic Fluency:
Not Specified
Job Function:
Customer Service
Company Industry:
Banking - Retail
Job purpose
First point of contact for the customer at sales office.
To assist the business in customer service-related tasks.
Follow up on the pending business cases/complaints with respective departments.
To input data in the system within minimum time and without any error for disbursal.
Job content (list deliverables, performance measures and main tasks)
- Timely response to the requests placed by business.
- Provide a correspondence service and presentation support to ensure timely and efficient communication and action.
- Reduced turnaround time / appropriate response.
- Leads received for call center, referrals - follow up cases till closure.
- Daily sales report.
Job knowledge & skills
- Possess knowledge of computer skills and understanding of process.
- Able to interpret the problems and direct them to concerned departments for appropriate action.
- Managerial and leadership skills.
- Time management.
- Interpret the instructions given by business and put them into action.
What we offer you
- Competitive salary package.
- Strong emphasis on work-life balance and wellbeing across the bank.
- World-class learning and development platform and career development.
- Generous annual leave entitlement and private healthcare.
- Preferential banking facilities for employees.
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