JOB DESCRIPTION / ROLE
- Identifying, diagnosing, and resolving the level one issues in software
- Providing one on one assistance to the end-user regarding the technical flaw, either by phone, mails
- Resolving network related issues like a local area connection problem, network access, mails, internet, dial-ins, etc.
- Supporting and assisting colleagues and working with other support groups and vendors for solving level two issues
- Monitoring and analyzing the performance of an upgraded system, keeping track of its performance, reliability, risks, and benefits
- Ensuring all business policies and standards related to client services, IT security and compliance are being met
- Providing platform training activities to the end-users
- Supporting the business team in sales activities
- Cold calling and e-mail campaigns for lead generation
- Updating CRM on a daily basis
- Coordinating meetings for the business team
REQUIREMENTS
- Self-motivated
- Well organized
- Tech-savvy
- Experienced in lead generation
- Great communication skills (excellent spoken and written English)
- Team player
- Problem-solving attitude
- University degree
- UAE based (Dubai/Sharjah)
- Entry-level position
- IT educational background would be a plus
ABOUT THE COMPANY
Multinational software solutions development company, supporting key business processes by offering paperless solutions. The offered range of solutions including exchanging documents electronically, systems integration, e-invoicing, e-archive, workflow automation tools, sales support solutions.
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