JOB DESCRIPTION / ROLE
Our client an international manufacturing company is currently looking for a Customer Service Officer to be based in their Dubai office. For this role, as a Customer Service Officer you will make sure customers’ expectations are exceeded, and support account managers on issues related to customer needs.
Other responsibilities will include but not limited to:
• Processing orders from the purchase order receipt to the delivery and invoicing
• Coordinating the order treatment with appropriate Sales, Technical Consultants, Sales Operations, and Order Manager
• Be responsible for the internal coordination and follow-up of customer requests/claims
• Undertaking effective root cause analysis whilst following best practice and quality management processes
• Attending customer meetings and assist customers when visiting the company's offices
• Responsible for record management
REQUIREMENTS
To be considered, the candidate must a diploma holder with minimum 3 years of experience in the same role. Fluency in English is a must with sound knowledge in using Microsoft application. It is mandatory for the candidate to have a valid UAE driving license as this role might be required to travel within UAE.
ABOUT THE COMPANY
Black Pearl is a human resources and recruitment agency that provides a holistic business and talent solution in a progressive, dynamic, and efficient way.
We pride ourselves as a unique black pearl and strive to delight our clients with a personalized partnership that helps them propel towards success.
Whether you need to find top talent, your next great job opportunity, or a consulting solution for managing your business, engaging employees, evolving your work culture, planning your people strategy, or resourcing challenges, we can help.
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