JOB DESCRIPTION / ROLE
Job Type:
Full Time
Job Location:
Abu Dhabi, UAE
Nationality:
Any Nationality
Salary:
Not Specified
Gender:
Not Specified
Arabic Fluency:
Not Specified
Job Function:
Customer Service
Company Industry:
Banking - Retail
Role purpose:
Deliver excellent customer service in accordance with agreed standards.
Key accountabilities of the role:
- Responsible to close customer complaints and ensure that customer is satisfied with the service provided.
- Ensure TAT is adhered to and where possible exceed customer expectations.
- Ensure customer is constantly informed on status of his/her query.
- Co-ordinate and liaise with other departments in a professional manner.
- Deliver right levels of service skills, support, and coach other colleagues.
- Participate in regular review and development meetings with key stakeholders.
- Ensure compliance with bank policies.
- Positive customer feedback.
- Ensure customer queries are resolved within agreed TAT.
- Deliver professionalism when dealing with customers and other departments.
Specialist skills / technical knowledge required for this role:
- Customer service skills to resolve customer complaints.
- Display flexibility in dealing with clients and other team members.
- Good problem-solving skills.
- Excellent communication skills.
- Excellent decision-making skills.
Previous experience required (if any):
- Previous banking experience in similar role.
- Knowledge of regulated financial services and banking industries.
- Detailed understanding of asset product.
- In-depth understanding of the internal process, procedures, and internal systems.
This position is for UAE nationals (Abu Dhabi based) only.
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