Customer Service Representative

JOB DESCRIPTION / ROLE

Employment: Contract

Job Description:
• Respond to customer inquiries promptly and professionally, over the phone, email, or in-person visits. Provide accurate information about the foundation's services, eligibility criteria, and application processes.
• Investigate and address customer complaints, concerns, or issues, ensuring timely resolution while adhering to established guidelines, policies, and procedures.
• Guide visitors through the application process for the foundation's programs, explaining eligibility requirements, necessary documentation, deadlines, and any additional steps involved.
• Maintain accurate records of customer interactions, inquiries, and case details using the foundation's designated systems or databases.
• Compile reports and provide statistical data related to customer service activities, as requested by management.

REQUIREMENTS

Position Title: Customer Service Representative
Employment Type: 6 months contract
Salary: up to 8K AED all inclusive depending on experience and qualifications
Job Location: Dubai, UAE

About the Client:
A globally recognized Dubai government organization with multiple projects focused on research and innovation

Qualifications:
• 31 years old and below
• At least 6 months in customer facing or customer service job
• Good English and Arabic command is a must
• Candidates with own visa are also welcome to apply
• Should be interested to work for a 6-month contract

ABOUT THE COMPANY

RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.