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Customer Service Representative

Apparel Group

Dubai, UAE

Posted on: 21 Nov 2025

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JOB DESCRIPTION / ROLE

Job Type: Full Time
Job Location: Dubai, UAE
Nationality: Any Nationality
Salary: Not Specified
Gender: Not Specified
Arabic Fluency: Not Specified
Job Function: Customer Service
Company Industry: Retail

About the company

6thStreet is an omnichannel fashion and lifestyle destination that offers 1400+ fashion and beauty brands in the UAE, KSA, Kuwait, Oman, Bahrain, and Qatar. Customers can shop the latest on-trend outfits, shoes, bags, beauty essentials, and accessories from international brands such as Tommy Hilfiger, Calvin Klein, Hugo, Marks & Spencer, Dune London, Charles & Keith, Aldo, Crocs, Birkenstock, Skechers, Levi's, Nike, Adidas, L'Oréal, and Inglot amongst many more. The company recently opened GCC's first phygital store at Dubai Hills Mall; an innovative tech-led space which combines the best of both online and offline shopping with online browsing and smart fitting rooms.

Overview

As a customer service representative at our fast-paced e-commerce company, you will be the first point of contact for our customers, providing professional and friendly service through various channels such as phone, email, and live chat. Your role will be crucial in resolving issues, answering questions, and ensuring a seamless shopping experience. We are looking for individuals who are passionate about helping others and can maintain a positive attitude under pressure.

Job duties & responsibility

Customer inquiry resolution:
  • Respond promptly to customer inquiries, including order status, product information, and shipping details.
  • Handle and resolve customer complaints with professionalism and patience.
    • Order management support:
  • Assist customers with placing orders, returns, exchanges, and refunds.
  • Work closely with logistics and warehouse teams to ensure timely delivery of orders.
  • Participate in training sessions to improve knowledge and customer service skills.
    • Feedback and escalation:
  • Collect customer feedback and communicate this feedback to the relevant departments for improvement.
  • Escalate unresolved issues to the appropriate internal teams or management.
    • Database management:
  • Keep records of customer interactions, transactions, comments, and complaints.
  • Update customer information in the database during and after each contact.
    • Policy and product knowledge:
  • Stay up to date with company policies, procedures, and product information.

    • Required qualifications

  • High school diploma or equivalent; higher education or certifications in customer service or related fields are a plus.
  • Proven customer support experience or experience as a client service representative.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Excellent communication and presentation skills.
  • Ability to multitask, prioritize, and manage time effectively.
  • Empathy and a customer-oriented attitude.
  • Ability to work in a team and maintain professionalism under pressure.

    • Benefits

  • Full-time role
  • Competitive salary
  • Company employee discounts across all brands
  • Medical and health insurance
  • Collaborative work environment
  • Good vibes work culture
    •

    ABOUT THE COMPANY

    The Apparel Group is a global fashion and lifestyle brand conglomerate residing on the crossroads of a modern economy - Dubai, UAE. The mercurial growth in the last 17 years has been by acquiring a host of world class fashion labels from around the world - Nine West, Tommy Hilfiger, Kenneth Cole, Aldo & Tim Hortons just to name a few.

    Today the group caters to thousands of eager shoppers through its over 1530 stores, 75 International brands and employing 12,000 multi cultural staff in over 4 continents. Apparel believes in turning dreams in to reality and we give everyone - our customers, our stakeholders, our employees - an equal opportunity to do so.

    Apparel group has carved its strong presence not only in the UAE, Kuwait, Qatar, Bahrain, Oman, and Saudi Arabia but opened thriving gateways to market in India, South Africa, Poland, Singapore, Jordan, Indonesia, Thailand and Malaysia. Additionally, clear strategies are in place to enter emerging markets such as Hungary, Pakistan, Egypt and Philippines.

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