Customer Service Specialist

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JOB DESCRIPTION / ROLE

Employment: Full Time

• Promote excellent customer service and ensure satisfaction is delivered consistently.
• Complete bookings with carriers and submission of shipping instructions with great accuracy
• Build a strong relationship with customers in terms of high confidence level
• Communicate and follow-up with customers on the status of their shipments or deliveries.
• Understand individual customer’s processes and Key Performance Indicators (KPIs).
• Achieve and monitor customer’s monthly Key Performance Indicators (KPIs) closely.
• Comply with the company's standard operating procedure (SOP) and quality policy.
• Communicate with superior to improve department processes.
• Perform any other tasks as and when assigned by the superior.
• Prepare the SOP for each client & file it .
• Provide customer’s report and company required reports (Daily , weekly, Monthly).
• Perform shipping documentation and coordination with the shipping line or agent.
• Perform transportation coordination with overseas offices
• Close monitoring of client’s shipments on a daily basis.
• Monthly target needed to achieve is 1 time CTC with own generated clients.

Salary:
AED 4,000 to 7,000 per month inclusive of fixed allowances.

REQUIREMENTS

• Candidate with full knowledge in pricing, customer service for both air freight & sea freight with min 2-3 years experience
• Must have 2-3 years of experience in freight forwarding company
• Excellent communication skills including writing, speaking
• Must have knowledge in MS office suite.
• Bachelor degree in BA English / engineering / relevant experience is required .
• Typing speed must meet nearly 40 WPM

ABOUT THE COMPANY

Great companies are built with great people!

Connect Resources is U.A.E’s leading HR Management Agency and an official alliance of Randstad that offers paramount consultancy services to our clients. We foster an unparalleled industry insight and a sophisticated consultative approach to meet all your HR consultancy needs

We keep it simple!

Through our unique approach of delivering HR innovation with human interaction at the center, Connect Resources have been able to accommodate many of the clients’ requirements in different verticals and matched thousands of candidates to rewarding roles in the U.A.E. Connect Resources advances the careers and business success of our candidates and clients through a combination of Talent hunt & Customized Solutions based on the client Business Needs.

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