JOB DESCRIPTION / ROLE
• In charge in managing all correspondence.
• Acts as liaison between the company and business partners/customers/suppliers.
• Resolve complaints and provide solutions to ensure customer satisfaction.
• Maintain accurate and organized records of all customer interactions and transactions.
• Collaborate with internal teams to ensure accurate, timely and efficient email replies.
• Act as a liaison between customers and carriers to resolve any issues that may arise during transaction.
• Provide support to internal team by assisting with customer inquiries and providing pricing and delivery information.
REQUIREMENTS
• Bachelor's degree in business, communication, logistics, or related field preferred.
• Minimum of 4 years of experience in customer service, preferably in the logistics industry.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Excellent problem-solving skills and high attention to detail.
• Proficient in Microsoft Word, Excel and Outlook.
• Strong organizational skills and ability to work independently.
• Ability to adapt to change and work well under pressure.
• Strong team player with a positive attitude and willingness to learn.
ABOUT THE COMPANY
A leading packaging services company in the UAE.
