Customer Service Specialist

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JOB DESCRIPTION / ROLE

Employment: Full Time

• Role Type: Outsourced, Full Time, On-Site
• Location: Dubai
• Visa and medical insurance can be provided, if required
• Work Timings: Monday to Friday 9:00 am to 6:00 pm

Mandatory requirements:
• Strong English communication skill (dealing with high profile MNC clients and internal stakeholders) and advanced Excel skill

Responsibilities
• Make outbound calls to corporates politely and professionally to arrange appointments with C- Level staff for meetings.
• Make outbound calls to obtain feedback on services.
• Keep records of customer interactions recording details of complaints, comments, and inquiries.
• Maintain monthly MIS reports of customer feedback and recommended action plans.
• Follow up to ensure that appropriate action has been taken on customer requests and complaints.
• Escalate unresolved customer requests, and pass on grievances to higher departments for further investigation and clarification.
• Make reminder calls to clients, send follow-up emails, and schedule appointments.
• Get feedback and quality Assurance on identified or unidentified issues.

REQUIREMENTS

Minimum Qualifications and Experience
• 1 to 3 years’ experience.
• Bachelor’s degree
• Experience working with Multi National Company preferred
• Customer service experience within UAE desired.

Competency Requirement
• Excellent telephone manners and listening skills
• Excellent English speaking & writing skills
• Multi -Tasking is essential
• Comprehensive understanding of Microsoft Excel

ABOUT THE COMPANY

Founded in 2001, Ultimate HR Solutions bears the market reputation of being a complete HR Services provider, precise and pro-active in locating and managing human resources. Our client-friendly process and human capital infrastructure allows us to service ever changing client requirements in an efficient and effective manner. With comprehensive experience servicing world-class clientele and top-caliber candidates across a wide spectrum of industries, we measure our success through our growing list of satisfied clients. UHRS started with humble beginnings as a preferred recruitment partner, and from there branched out into outsourcing/ contract staffing.

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