JOB DESCRIPTION / ROLE
Responsibilities:
· Managing emails from banks and corporate clients, extracting relevant data, and creating tickets in Jira for operational purposes.
· Providing case updates to banks via email.
· Sending reports to banks on a daily basis
· Serving as a liaison between the bank and analysts for escalations or queries.
· Updating and maintaining MIS daily and sharing case updates at the end of the day.
· Entering case details into SAP.
Requirements:
Minimum Qualification and Experience:· 1 to 3 years’ experience.
· Bachelor’s degree
· Experience working with Multi National Company preferred
· Customer service experience within UAE desired.
Competency Requirement:
· Excellent telephone manners and listening skills
· Excellent English speaking & writing skills
· Multi -Tasking is essential
· Comprehensive understanding of Microsoft Excel
· Experience in dealing with multiple departments within an organization
· Organized with proven administration experience
· Attention to details
Salary:
AED
4,000 to 5,000
per month inclusive of fixed allowances.
ABOUT THE COMPANY
The Innovations Group has been operating within the UAE for close to 2 decades and is one of the market leaders in Employee Outsourcing & Recruitment services.
We work across myriad industries servicing the private sector, government, banking & financial institutions and other SME's. As a pioneer in employee outsourcing, we currently have 11,000+ employees outsourced to our clients.
We specialize in providing permanent and temporary staffing solutions for diverse nationalities, skill sets & domain expertise.
