JOB DESCRIPTION / ROLE
Customer Service Specialist for a High-End Appliances Company in Dubai
• Process transactions such as new orders, returns & exchanges, releases, etc. in a timely and efficient manner
• Support the Sales Specialists through customer follow up, scheduling deliveries, reconciling purchase orders, stock checks
• Demonstrate company sales model to offer each customer the complete solution (Accessories and General Service Contracts) to their purchase
• Complete shipping invoices and reconciliation reporting
• Assist inventory processes such as various report reconciliation (unaccounted research report) receiving product, shipping product or customer will-calls
REQUIREMENTS
• POSITION: Customer Service Specialist
• SALARY: all-inclusive package, depending on experience and qualifications
• HIRING COMPANY: High-end Appliances Company
• LOCATION: Dubai, UAE
• AVAILABILITY: Immediately can join
• EMPLOYMENT TYPE: Permanent/ Full-time
CANDIDATE PROFILE:
• Open to ANY nationality
• Female, 35 years old and below
EDUCATION/EXPERIENCE REQUIRED:
• High School Diploma or equivalent
• Minimum 5 years of experience as a customer service in a kitchen and home appliances company
• Must be familiar with the process and repair transactions from new order, returns, exchange, releases, follow up, delivery, etc.
• Strong experience in supporting sales, inventory, and aftersales coordination
• Deep product knowledge and customer engagement
• Excellent communication skill in oral and written English
ABOUT THE COMPANY
RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.
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