JOB DESCRIPTION / ROLE
Customer Service Supervisor - AFGRE - Dubai
As part of Dubai Festival City Mall team, you will be responsible for supervising the team and coaching them to providing Mall guests with relevant information to enjoy the shopping experience at the Mall.
Your role will be plan and manage a slick customer service team that operates within the guidelines of the retail standards set by the mall. You will also be in charge of creating reports for senior management to use.
This role does require the individual to work shift hours, including night shifts and weekends. During festive seasons, the incumbent will have to be ready to tackle any issues that may arise. The essence of the role is to be customer focused.
REQUIREMENTS
To be successful in this role, you will need to have worked in customer focused role at the managerial or supervisory level for a huge retail outlet/mall or call center.
We are looking for someone who understands the importance of customer service at its core and able to relay this message to the team. The successful candidate will be highly enthusiastic with a high level of energy.
ABOUT THE COMPANY
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.
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