JOB DESCRIPTION / ROLE
Job Type:
Full Time
Job Location:
Dubai, UAE
Nationality:
Any Nationality
Salary:
Not Specified
Gender:
Not Specified
Arabic Fluency:
Not Specified
Job Function:
Customer Service
Company Industry:
Banking - Retail
Role purpose
Deliver excellent customer service in accordance with agreed standards.
Key accountabilities of the role
- Opening and closing applications on time.
- Ensure proper implementation and follow up in a timely manner.
- Prepare financial applications and obtain necessary approvals.
- Perform efficient troubleshooting of issues.
- Ensure turnaround time (TAT) is adhered to and, where possible, exceed customer expectations.
- Co-ordinate and liaise with other departments in a professional manner.
- Participate in regular review and development meetings with key stakeholders.
- Prepare and provide monthly reports.
- Keep a record and details of actions taken.
- Support customer service agents.
- Provide technical help to colleagues if required.
- Ensure compliance with bank policies.
- Perform other tasks specified by management.
- Ensure customer queries are resolved within agreed TAT.
- Achieve positive customer feedback.
- Deliver professionalism when dealing with other departments.
Specialist skills and technical knowledge required for this role
- Display flexibility in dealing with other team members.
- Good data processing skills.
- Good problem-solving skills.
- Excellent communication skills.
- Excellent decision-making skills.
Previous experience required
- Previous banking experience in a similar role.
- Knowledge of regulated financial services and banking industries.
- Detailed understanding of asset products.
- In-depth understanding of internal processes, procedures, and internal systems.
This position is for UAE nationals only.
